LEGAL REFERENCE

Your Data. Our Responsibility.

We handle your account details, payment history and personal information with the same care we put into our lobby. This policy explains exactly how we collect, store and...

Data ProtectionPayment SecurityAccount PrivacyTransparencyYour Control
Explore Games Read FAQ
diamond toto Your Data. Our Responsibility.

What We Collect and Why

When you join diamond toto, we collect your name, email, phone number and date of birth to verify your identity and comply with local regulations in supported regions. Your payment information—whether you're using DANA, OVO, GoPay or QRIS—is encrypted and processed through secure payment gateways. We also track your gameplay activity, account balance and transaction history to deliver your lobby experience, prevent

fraud and meet our obligations under Indonesian law where applicable. We never sell your data to third parties. Your information stays with us to run your account and improve our service.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any questions about how we handle your data, your rights or how to request account information.

Account Settings

Log in and visit your account settings to review what personal information we hold, update your details or adjust your communication preferences anytime.

Data Requests

You can request a copy of all personal data we hold about you. Submit your request via email and we'll respond within 14 business days with your complete data file.

EDITORIAL CLARITY

How We Protect Your Trust

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.2 encryption. Your payment details and account credentials are never stored in plain text.

Regular Audits

We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they affect your account or payment information.

Access Controls

Only authorised staff can access your personal data, and only when needed to process your requests, investigate issues or comply with legal obligations.

Breach Protocol

If we discover unauthorised access to your data, we notify you within 48 hours and provide guidance on protecting your account and payment methods.

Retention Limits

We keep your data only as long as needed to run your account and meet legal requirements. After account closure, we delete personal information within 90 days.

Third-Party Vendors

Payment processors, hosting providers and analytics partners sign data-protection agreements. We audit their practices annually to ensure your information stays secure.

Consistency Across Our Platform

Mobile & Desktop
Your privacy protections are identical whether you access diamond toto on your phone, tablet or desktop. Data encryption and access controls apply everywhere.
Live Casino & Slots
Whether you're at a live baccarat table or spinning in our slot lobbies, the same privacy standards protect your session data and account balance.
Sportsbook Markets
Your betting history, odds selections and account activity in our sportsbook are protected under the same encryption and retention policies as casino play.
Payment Rails
DANA, OVO, GoPay and QRIS transactions all flow through the same secure payment gateway with identical fraud detection and data-protection measures.
Account Closure
When you close your account, we apply the same data-deletion timeline and verification process across all your activity—casino, slots, sportsbook and payments.
Policy Updates
If we change this privacy policy, we notify you via email at least 30 days before the change takes effect. You can review the updated policy anytime here.
Dispute Resolution
Privacy complaints are handled through the same support channel as account issues. We aim to resolve concerns within 14 business days of your report.
AT A GLANCE

What Shapes Our Privacy Approach

Indonesia-First Design We built this policy around how Indonesian players actually use...
Transparent Logging Every login, deposit, withdrawal and game session is logged and...
No Hidden Tracking We don't use cookies to track you across other websites...
Minimal Collection We ask for only the information needed to verify your...
Local Compliance Our data practices align with Indonesian regulations and international standards...
Your Rights You can request, correct or delete your personal data anytime...

Privacy Questions Answered

We delete your personal information within 90 days of account closure. Transaction records needed for tax or legal compliance are retained separately and anonymised. You can request a final data export before deletion.

Yes. Log into your account and visit Settings > Privacy to download a copy of your personal data, including profile details, transaction history and login records. You can also email [email protected] to request a formal data report.

No. Your payment credentials are processed through encrypted payment gateways and never stored on our servers. We keep only transaction references and your account balance. Your wallet details remain with your payment provider.

Only authorised support staff can view your data when you contact us with account issues or disputes. Access is logged and audited monthly. We never share your information with other players or third-party marketers.

We notify you within 48 hours via email with details of what was accessed and steps to protect your account. We also file a report with relevant authorities in supported regions and provide free credit monitoring if needed.

Yes. Every marketing email includes an unsubscribe link. You can also log in and adjust your communication preferences in Account Settings. We'll stop sending promotional content within 24 hours.

We analyse gameplay patterns and feature usage to improve your experience—faster load times, better game recommendations, smoother payment flows. We never use your data for purposes outside running diamond toto.